The recruitment industry is currently trying to raise its game internally through introducing qualifications to ensure higher standards of ethics, service and compliance. Positive steps, however I believe there is a lot that can be achieved externally with employers and jobseekers asking more from the recruitment consultants they are dealing with, and not accepting unethical behaviour.
Take for example a situation I’ve experienced this week:
Having been briefed on an opportunity by a client, I approached a candidate to discuss the position and subsequently gained her permission to submit an application. In the period between this conversation and submitting the CV, Consultant X, who had also been briefed on the role, sent her CV through without approaching her.
The client quickly responded to Consultant X with an interview request. On learning that the candidate had already discussed the role with another recruiter, Consultant X used the carrot of an already secured interview request to persuade the candidate to go along with his application.
On receiving the CV submission via Balance, the client advised they’d already received the CV and that they operate a ‘first past the post’ system widely adopted by employers and accepted by recruiters, but with the expectation that the consultant will have first discussed the vacancy with the jobseeker.
On this occasion, Consultant X had not qualified if the candidate would even be interested in the role. Nor could he have known if the candidate had already made an application. Then there is the more alarming issue of confidentiality. Would Consultant X want his CV freely sent around the recruitment market if he was looking for a new job? I very much doubt it.
In this scenario the client did exactly the right thing on subsequently learning of the timeline of events, and contacted Consultant X to reiterate their minimum expectations from recruitment suppliers. Consultant X had little option other than to stand aside and allow the representation to go via Balance.
To me this is not a victory however. The correct CV submission was ultimately accepted, but only after the employer, jobseeker and I had to waste time undoing the tangle of another recruiter’s poor standards. He ended up with egg on his face, but at the same time left us all with a fresh example of the recruitment industry housing cowboys who don’t follow the most basic of industry standards.
This situation will only ever cease to exist if both employers and jobseekers refuse to continue to work with recruiters who adopt these practises. Employers can enforce better standards from their suppliers by spelling out these minimum expectations prior to agreeing to work with them, and investigating any subsequent duplicate applications if they occur. It’s not always the fault of recruiters, as unfortunately some jobseekers will mistakenly believe that hedging their bets and knowingly instructing two recruiters to submit applications will increase their chances of interview, however if you do have a recruitment supplier sending you CVs without first speaking to candidates, please do yourselves, job seekers and the recruitment industry a favour by taking your business elsewhere.
